1. Which services does OEM include?
A. Logo printing
B. Customized package
C. Software customization: Booting image, UI, App, Function, etc.
2. For the first-time order, how can I believe that you would send the product?
We are a 15-year golden supplier. Our company locates in No.291 Zhenxing Rd,Guangming District, Shenzhen, Guangdong, China. We can provide you with pictures and videos from our company and factory. Also,we can provide you with some of our other customers' recent parcel tracking number to prove that their goods were delivered successfully.
3. Which payments do you accept?
We accept T/T, Western Union, Credit Card, etc according to the exact order amount.
4. How about the delivery time?
For samples: within 1-3 working days for standard products in stock. For bulk order: about 15-20 working days after we receive the 30% deposit and customers confirm all the OEM details.
5. Can my parcel be tracked and when can I get the tracking number of my parcel?
We will send you the tracking number on the second day after the parcel is shipped. You can track the parcel at the official
website of the delivery company.
6. What kind of power adapter can you provide?
EU, UK, US, AU four standards of plugs are available. We will send the different adapter to you according to your country or requirements.
7. How about the warranty?
1-year warranty:
If there is any problem, you could contact us. Our engineers will patiently tell you how to solve it.
If there's still a problem with the help of our engineers, you can return us the defective products for maintenance. And then we will send back good items to you ASAP.
